Exchange or Returns Form

Please read our exchange and returns policy and if you agree then fill in the form below and submit.

Send us an email:

Exhange or Returns Policy:

You can only exchange or return the product within 14 days of the date of your invoice/receipt.

For exchanges:

Please contact us using this form, include your name and Invoice number and what you would like to exchange to.

Once we have confirmed your email please send your item back to us using courier or track and trace (so we both know that we have received it) The product must be clean and in perfect condition for us to be able to resell it. Once we have received it we will invoice you for the return courier fee (between $8-$24, depending on the weight and where you live). If exchanging for a higher or lower amount we will either refund you or invoice you.

For Returns:

Please do the same as above and once we receive the product we will refund your credit card.

No need to explain to us your reason for return :)

Store information:

Please send to:

Souvenir Factory Shop
32 Tauhinu Road

Phone: 04-380 9689

Open 7 days:
Monday to Sunday: 10am - 4pm.

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